Refund and cancellation policy

• Unused purchases: a full refund if you ask within 7 days of paying and haven't started the test you bought or, for a pass, any paid test it covers.
• Duplicate payments: a full refund of the extra payment.
• Payment taken, no access: if your purchase doesn't unlock and we can't fix it, a full refund.
• A problem on our side: a full refund if a fault on our side stopped you using a test and we can't fix it or offer a fair replacement.

• You've started the test, or a paid test under your pass, and it worked as described.
• More than 7 days have passed since payment, unless one of the problems above applies.
• You're unhappy with your score or rank estimate, or your exam result.
• Your account was closed for breaking our terms.

Email admin@examsense.in from your account email, with your receipt number or payment ID. We'll reply within 3 working days.

Approved refunds go back to your original payment method. Your bank or card provider decides how long the money takes to arrive, usually 5 to 7 working days. A full refund ends your access to that purchase.

All purchases are one-off payments. We don't use subscriptions or auto-renewal, so there's nothing to cancel and you won't be charged again. Access ends on the date shown on your receipt.